Returns Policy
If for any reason the product(s) you ordered arrives to you in a sub-standard or faulty condition please let us know within two working days by email or telephone and we will arrange for an exchange or refund.
Please email images of the product showing the damage from several different angles, along with your invoice or order number. We need this before we will arrange for the collection of the damaged product(s).
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund or replacement via e-mail or telephone within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.
If a refund or reimbursement is payable to you, we will transfer the money using the same method
originally used by you to pay for your purchase. If we cannot refund via the original payment, then a
cheque will be raised to the address on the order.
Online purchases – Change of Mind
To return a product(s) firstly print the Returns Form, complete it and return it with your invoice
and goods to:
Customer Returns
Alpha Lubricants
Transtown
Watergrasshill
Co. Cork
Ireland T56 AK18
Please clearly state on the Returns Form the reason for return and whether you require a refund or
exchange.
o If a full refund/exchange is required, we need to be informed fourteen (14) days after the
receipt of the order.
o The order must be then returned to us within fourteen (14) days after we have been
informed of the cancellation.
o However you will be responsible for the cost of returning the goods to us.
o If a return is payable to you we will process the refund as soon as possible and, in any case
within fourteen (14) days of receipt of the original order back to us.
The returned goods need to be in a sellable condition e.g. no pack seals broken. Return postage is at
your own cost and risk.
You have a legal obligation to take reasonable care of the goods while they are in your possession. If
you fail to comply with this obligation, we may have a right of action against you for compensation.
This applies to all goods that are returned.
Our returns policy does not affect your statutory rights.