Privacy Policy AL

Alpha Lubricants – Privacy Statement

Alpha Lubricants is committed to safeguarding and respecting the privacy of the personal data gathered from website visitors, customers, dealers, suppliers and other individuals in the context of our business activities and on our website. We will continue to process, store and share all personal data safely and securely.

Protecting the security and privacy of your personal data is important to Alpha Lubricants. In the way we conduct our business, we will handle with care your personal information and comply with the applicable rules regarding privacy, data protection and data security.

What personal data do we collect?

Through our websites, we will in principle not collect any personal data relating to you, unless you voluntarily choose to provide it to us through for example ordering product(s), registering, sending us an e-mail enquiry or, contacting us by telephone. If you do not want your personal data collected, please do not submit it to us.

Through our website and other measures of contact within our business activities e.g. telephone and email we may collect the following personal data.

o name, addresses, phone numbers,

o contact names of your employees,

o email addresses,

o bank details,

o Vat number and

o company registration number.

o your IP-address

Non-personal data collected automatically

When you access our website, we may also collect information that does not relate to you as an individual including but not limited to the type of Internet browser and computer operating system; domain name of the website from which you came; number of visits, average time spent, pages viewed. We may use this information to measure the use of our websites and to improve their content.

For what purposes do we use your personal data and on which legal basis do we rely?

Your personal data will be processed when:

You have provided us a freely given, specific, informed and unambiguous consent.

We need to process your personal data for providing you with the products/services you ordered and/or requested.

The processing may be necessary to comply with legal obligations resting on Alpha Lubricants as a result of any legislation.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

With whom do we share your personal data?

We only share your data with third parties where necessary (e.g. couriers, auditors, online back-up companies and suppliers of mobile applications for field sales). They may only process this data for the purpose of providing us with their services, and no other purpose. We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.

However, certain third-party service providers, such as payment gateways, sales orders processors have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies, so you can understand the manner in which your personal information will be handled by these providers. For more information you may contact us at

Please note that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

We may use the following social media Plug-ins on our websites: Twitter, LinkedIn and YouTube which some of your personal data may be shared with these parties. These features may collect your IP address, which page you are visiting on our sites, and may set a cookie to enable the feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our websites. This Privacy Policy does not apply to these features. Your interactions with these features are governed by the privacy policy and other policies of the companies providing them. You may also find more information about third party cookies in our Cookie policy.


When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will ask for your permission explicitly.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, by contacting us at calling us at +353 21 4889814 or mailing us at:

Alpha Lubricants Transtown, Watergrasshill, Co. Cork, Ireland T56 AK18

When you withdraw your consent, your data will be removed from our systems within 30 days of your request. We do, however, need to retain some information for insurance and legal purposes for up to 7 years.

Links to other websites

This website may contain links to other websites which are not owned, controlled or maintained by us. We cannot be responsible for the privacy policies of other websites, nor for the execution of this policy, even if :

you accessed the third party website using links from our websites; or

you linked to our website from a third party website.

We recommend that you check the policy of each site you visit and contact the owner or operator of such website if you have any concerns or questions.

How long do we store your personal data?

Your personal information will be retained as long as necessary to achieve the purpose for which it was collected. This is generally for the duration of any contractual relationship or performance of a certain service and for any period thereafter as legally required or permitted by applicable law.

On-line Sales -STRIPE

Our store is hosted on Stripe. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Stripe’s data storage, databases and the general Stripe’s application. They maintain organisational, technical and administrative measures designed to protect Personal Data within their organisation against unauthorized access, destruction, loss, alteration or misuse. Personal Data is only accessible to a limited number of Stripe’s personnel who need access to the information to perform their duties.

Their Privacy Policy may be viewed using the following link:

What rights do you have in relation to your personal data?

Under the Data Protection legislation, you have, under certain conditions, the right to access your Personal data as well as the right to rectify, complete and/or erase incorrect data. If you want to exercise one or more of these rights, please notify us on the e-mail address We will then make a reasonable effort to take the following appropriate actions to:

o Provide you with a copy of the data that you have provided us;

o update any inaccuracies in the data we hold;

o delete any data we no longer have a lawful ground to use;

If you are dissatisfied with our use of your data or our response to any exercise of these rights, you have the right to complain to your data protection authority.

Data Security

We take our data security responsibilities seriously, employing the most appropriate physical and technical measures, including staff training and awareness. We review our data security measures and procedures regularly.

If you provide us with your credit card information over the phone to purchase products, it will be destroyed once the transaction has been successfully completed.


Please see our Cookie Policy or on website: or you can request a copy by emailing

Changes To This Privacy Policy

We reserve the right to amend this policy, if necessary, for example to comply with legislative changes, regulatory changes, new practices and procedures, or requirements imposed by a data protection authority. The most recent version is always available on this link. We ensure we will inform you of important policy changes.

Questions And Contact Information

If you have any questions or should like to have more information, you can send an e-mail

You can also send a letter to the following address:

Alpha Lubricants

Transtown, Watergrasshill, Co. Cork, Ireland T56 AK18

Last Updated 26th November 2018